Questions and answers to everything about Squeak Me Shoes
Is shopping on the Squeak Me Shoes website secure?
Absolutely. Shopify provides SSL (Secure Sockets Layer) security for our customers.
Do you have a privacy policy?
Squeak Me Shoes takes precautious measures in order to ensure our customers privacy. Your information will not be shared with a third party.
Are Squeak Me Shoes CPSIA approved?
We are proud to annouce that our products meet the new standards set by the CPSIA. They have been tested and certified for your safety and enjoyment.
What methods of payment do you accept?
We accept VISA, MasterCard, Discover and American Express.
Can I order by phone?
You sure can. You can place an order by phone with one of our customer service representatives during the hours of 9:00am - 5:00pm EST. Our toll free number is (866) 682-7863.
I'm not sure my online order went through?
Please feel free to call us if you are experiencing any difficulty on our website. We will be happy to verify that your order was processed and provide you with a tracking number. If it was not processed we will take your order over the phone. (866) 682-7863
How can I track my package?
If your order is placed on the weekday and before 2:00pm on Friday, you will receive an email regarding your order and tracking number. If your order is placed on the weekend, please wait until Monday and you will receive your tracking number by email.
Are there stores in my area that carry Squeak Me Shoes?
If you look on the navigation bar you will see an icon that says Store Locator. The store locator will allow you to type in city, state or zip, to see stores nearby that carry Squeak Me Shoes. Feel free to call the stores located near you to see if they carry the style you are wanting to order. If not, you are more than welcome to call us directly to place your order.
Do you offer specials?
We do offer special from time to time. If you sign-up for our newsletter or become a fan on our facebook page, you will be kept in the loop for upcoming sales and promotions.
How will my Squeak Me Shoes come packaged?
Our shoes are uniquely packaged in a clear plastic gift bag with a colorful insert. They make great gifts!
What is your exchange policy?
If your Squeak Me Shoes were ordered online and you would like to exchange them, please place the shoes back in the box with a note describing the exchange of sizes.
Please return the shoes to:
Squeak Me Shoes
8330 Bandford Way, Suite 007
Raleigh, NC 27615
What is your return policy?
If you have purchased our shoes from one of our retailers please handle the exchange or refund with the retailer. If you have purchased online, authorization is required. Returns are accepted only for defects or errors for which we are responsible for a period of up to 14 days from the date of the internet purchase, and must be reported within 5 days of receipt of goods. All returns are subject to final inspection by Squeak Me Shoes, LLC. Non-defective returned goods deemed not resalable will also be charged back to customer.
When will I receive my Squeak Me Shoes order?
Most orders arrive within 6-9 business days. We have started using United States Postal Service for your benefit dropping the shipping charges significantly! We're excited for our customers!
How do I remove the squeaker?
The squeaker is located on the innerside of the sole, as seen in picture above. It can be removed and re-inserted by an adult.
What happens if my squeakers stop squeaking?
The life of our squeakers last the life of the shoe. If your squeakers stop squeaking please feel free to call us, and we will send you an extra pair of squeakers. (866) 682-7863
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